• Returns or exchanges are accepted within 14 days of purchase.
  • Products must be in original condition, packaging, and with all labels attached.
  • Original or electronic invoice must be provided.
  • Skin and hair care products are non-returnable and non-exchangeable.
  • If the return is due to change of mind or dissatisfaction, shipping costs are borne by the customer.
  • Refunds are processed via credit card, bank transfer, or e-wallet.
  • Refund verification and processing may take 7 to 14 business days.
  • For exchanges, the old product must be returned first before shipping the new one.
  • Any price difference or additional shipping fees will be charged to the customer.